Manage your subscription

A subscription belongs to the personal workspace or organization that was active when the plan was selected. Switch workspaces before making a change if you manage more than one.

Before you start

1. Sign in to Trackability.
2. Select the personal workspace or organization you want to manage.
3. Open Settings → Billing.

Organization billing controls are shown only when your role has permission to use them.

Review your subscription

The billing page may show:

• the current plan and subscription status;
• the current billing period and next payment;
• the number of seats, when the plan uses seats;
• a scheduled end date after cancellation;
• actions available for the current status.

Read the status message before taking another action. The billing page can show an active subscription, a trial, a past-due or unpaid payment, or a paused subscription. A scheduled cancellation remains active until the date shown.

Choose or change a plan

1. Select Subscribe or Switch Plan, when available.
2. Review the plan and workspace shown on the confirmation screen.
3. Complete the requested steps.
4. Return to Settings → Billing and confirm the updated status.

Some subscriptions cannot be changed directly. If no change action is shown, open the Billing Portal when available.

Cancel a subscription

Select Cancel Subscription when that action is shown. If cancellation is managed in the Billing Portal, open it and follow the instructions there.

A canceled subscription may remain active until the scheduled end date shown on the billing page. Check that date before assuming access ends immediately.

Restore a scheduled cancellation

If Restore Subscription is available, select it and confirm the change. Return to the billing page and verify that the scheduled end date is no longer shown.

View invoices or update payment details

Open the Billing Portal when available. It may provide access to invoices, payment details, and additional subscription controls for the active workspace.

Troubleshooting

A recent change is not shown yet

Wait briefly, then refresh the billing page once. Do not repeat checkout while the first change is still being processed.

The subscription requires attention

Open the Billing Portal, when available, and follow the payment instructions shown there. If the status does not update afterward, return to Trackability and refresh the billing page. For an organization, ask an owner to review the issue when your role cannot open the portal.

An action is unavailable

The action may not apply to the current subscription, or your organization role may not permit it. Confirm the active workspace, its status, and your role.